Refund policy
At Central Closet, we want you to love what you ordered. If something isn't right, we're here to help.
Returns
We accept returns on eligible items within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Have all original tags and packaging, where applicable
- Not be damaged, washed, altered, or otherwise used
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include your order number and clear photos of the item and packaging. We'll review the issue and, when appropriate, provide a replacement or full refund at no additional cost to you.
Refunds
Once your return is received and inspected, we'll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow your bank or payment provider additional time to process the refund and post it to your account.
Return Shipping
Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items marked as final sale
- Personalized or customized items
- Items that have been worn, washed, damaged, or altered
- Any other items specifically identified as non-returnable at the time of purchase
Exchanges
If you'd like a different size, color, or item, the fastest option may be to return your original order and place a new order.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We may be unable to cancel an order once it has entered processing or been shipped.
Contact Us
For questions about returns or refunds, contact us at:
Central Closet
Email: [centralcloset@gmail.com]
Please include your order number in your message so we can help you as quickly as possible.